Need help with installation, activation or a licence? Start a chat and we’ll pick it up from there.
Trial
7 days · 1 machine
Free, fully unlocked, started from inside the plugin or from Central. Once per product per machine.
Support
Answers, not tickets.
Installation, activation and licences are the three things that get in the way of working. All three are answered on this page — and if yours is not, the chat is open.
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Ask MODU AI
Licence keys, activation, seats — answered on the spot, day or night.
Start a chat -
Your licences
Every licence on your account, the machines using them, and how to free a seat.
Open My Account -
modou Central
Installs every product, manages licences, keeps them up to date.
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Manuals
The full reference for each product, including every control.
Browse manuals
Getting started
From download to first insert.
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01
Download the installer
The download is free and there is no separate trial build — the installer is the product. Get it from the product page, or install everything at once from modou Central.
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02
Install and rescan
Run the installer, then let your DAW rescan its plug-ins. VST3, AU, AAX and Standalone are all installed; some hosts only pick up new formats after a restart.
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03
Start the seven days
Open the plugin on a track and start the trial from inside it, or from the License page in modou Central. Seven days, one machine, everything unlocked.
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04
Activate a purchase
After buying, your licence code arrives by email and appears under My Account. Enter it with the same email address you bought with — the two are checked together.
Licences & machines
What a licence covers.
Purchased licence
3 machines · one code
Studio, laptop and home on the same email and code. Release a machine at any time and the seat frees up immediately.
One product per code
Bound to its product
A code activates the product it was issued for and no other — including other products in the same family.
Every licence you own, and every machine using one, is listed under My Account and on the License page in modou Central.
Documentation
Every control, explained.
Troubleshooting
What usually goes wrong.
The plugin does not appear in my DAW.
Rescan the plug-in folders, then restart the host — a number of DAWs only register a newly installed format on a cold start. If it is still missing, confirm the host is looking in the standard folder for that format: a DAW configured years ago often points somewhere else. Standalone runs without a host and is a quick way to confirm the installation itself is fine.
My licence code will not activate.
Three things are checked together: the code, the email address it was issued to, and the machine. Use the address you purchased with, not a forwarding alias. Codes are not case-sensitive and the dashes do not matter, but a character transposed while retyping will fail — paste it rather than copy it by eye.
Can I use one licence on more than one product?
No. A licence is issued for one product and will not activate a different one, including another product in the same family. If you own several, each has its own code — they are all listed together under My Account.
I have used all my machines.
A purchased licence covers three machines on the same email and code. Release a machine you no longer use from the License page in modou Central or from My Account, and the seat is free immediately. Reinstalling an operating system or replacing a drive can make a machine look new — releasing the old entry is the fix.
I have lost my licence code.
Ask in the chat and it will be re-sent to the address that owns it. Nothing is shown in the chat itself and it can only go to the registered address, so a lost code cannot be used to reach an account that is not yours.
My trial has expired but I am still deciding.
The seven days run once per product per machine. If your evaluation was interrupted — a session ran long, the machine was away being repaired — say so in the chat and we will look at it. It is a conversation, not a form.
Does the plugin need an internet connection to run?
Activation and releasing a seat need one, because both are recorded against your licence. Ordinary use afterwards does not — a machine that is offline in a session keeps working.
Which macOS and Windows versions are supported?
macOS 11 and later, running natively on Apple Silicon rather than translated, and 64-bit Windows 10 and 11.
Still stuck
Then it is our turn.
Tell us the product, your operating system and host, and what you saw. Specifics get a real answer instead of a first reply asking for them.